Didier Grossemy - You need it more than anytime before

You need it now more than anytime before!

Article written by:  Didier Grossemy | X2 Digital CEO New Client Acquisition Didier Grossemy says that, when it comes to acquiring new customers, you need to build databases quickly and cost effectively. Didier Grossemy says that most business owners would not have the appropriate technology and advanced analytics you need to determine your allowable cost-per-new-client, so you know your limits as well as when to increase spending. Technology allows you to understand and build “Business Intelligence” with your customer’s behaviours. Please be kind to your business and the law requirements, DO NOT send email with Outlook, as it is not SPAM compliant and does not provide you any business intelligence to grow your business. For example, when you send an email would it be helpful for your business to understand in real time the following? Did they receive your email Did they open your email How long it took them to open their email How many time they open the email what where they interested in reading Did they forward the email to a friend Did they click on a particular link if so how many times Automatically track and flag invalid e-mail addresses and more… Your marketing efforts on acquiring the right type of customer for your organization must be constant and focused on building a strong database containing as many as possible prospects and customers through direct mail, print media, email, online activities, telemarketing, and point-of-sale registration. If you don’t have an email database, here is a simple tip: Step 1: organise a competition with a big prize e.g. “WIN A TRIP for TWO” (work with a travel agent to promote them and get it for free). Step 2: design and print a postcard and send it to your database or distribute it through your network or point of sales. Step 3: yes... you may have to use an old delivery system such as the post services. Result: conversion of an address book to an online database by getting the card recipients to register online. Et voila...you did not have to call everyone to ask them for their email address and now your digital database is growing. PS: Today the most cost effective communication solution is email (up to 1000 times cheaper) to create  and send emails than direct mail distribution, the sooner you start building your email database the sooner you will build customer acquisition and retention at a very low cost. Customer Retention You must know that it is equally important to retain customers, as it is to generate new ones. When you look at marketing solutions and deep analysis into your customer data you need to focus your efforts and investments on the most productive segments. Build a retention plan that delivers the right message and communication to your customers to keep them coming back, to improve response rates, increase order values, and develop loyalty programs that maximise revenues and profits. You must rely on lifetime value and regression modelling to predict future revenue streams and to determine the present value of new customers. This best practices approach ensures that money spent up front to acquire new customers pays dividends well into the future. Customer Loyalty Programs You may spend 5 to 10 times as much acquiring new customers as you will retain existing ones. You will work hard and spend a lot of money to get customers to use your services or buy your products. It only makes sense to put an appropriate amount of effort into retaining those customers so that your company may enjoy long-term repeat business. Your customers have more information today than ever before. Many are Internet savvy and all are out to find the best deal for them.  One proven way to improve your chances of customer retention is through a carefully constructed customer loyalty program. Quick tips: Identify and retain your best customer segments Extract more value from your customers Communicate more effectively one-on-one with your customers Estimate the value of your customers by segment Derive an allowable cost-per-new-customer Improve your brand or company image Need professional help? As web sites and Internet marketing become more complex, a growing number of businesses are discovering the value of outsourcing the implementation and management of their Web 2.0 initiatives to trusted service providers that employ a staff of people with a full range of competencies. Contact X2 Agency Call us! on +612 9238 8125 or enquire now. Click Here